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Frequently Asked Questions

1. What is LevelUp Threads?
LevelUp Threads is a fitness apparel brand designed for geeks, gamers, and athletes who want to express their passions while staying comfortable and supported during workouts.

2. Where do you ship?
We currently ship across the UK and internationally. Shipping costs and times vary depending on location and will be shown at checkout.

3. How long does shipping take?
Orders are usually processed within 2–3 business days. UK orders typically arrive within 5–7 days, while international shipping may take 10–14 days.

4. Can I return or exchange an item?
Yes! If your item doesn’t fit or you’re not happy with it, you can return it within 30 days of delivery. Items must be unworn and in their original condition. Please contact us to start a return or exchange.

5. What sizes do you offer?
We offer a wide range of sizes to ensure an inclusive fit. Specific sizing details are listed on each product page, along with a size guide to help you choose.

6. How should I wash my apparel?
For best results, wash your items on a cool cycle and avoid tumble drying. This helps preserve the fabric and print quality.

7. Do you collaborate with creators or influencers?
Absolutely! We love working with like-minded creators. If you’re interested in a collaboration, please reach out via our contact page.

8. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

9. What makes LevelUp Threads different?
We merge geek culture with fitness apparel, creating gear that performs in the gym and represents your passions outside of it. Our goal is to help you train hard, game harder, and look good doing it.

10. How do I contact you?
You can get in touch through our contact page or email us directly at admin@levelup-threads.com. Our team aims to reply within 1–2 business days.